Terrible and unorganized company - Customer Success Specialist Shop LC Employee Review

1.0
Jan 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Okay benefits. They offer many breaks and discounts. Higher ups care more about you than direct supervisors. (call center)

Cons

Worst training experience ever. I've never been so confused and treated so poorly. Being told we'll have one schedule just for that schedule to completely change, despite any plans made, is unprofessional. Incomplete training modules, being told we're guinea pigs to prepare for the next training class they have. Being thrown on the phones for their convenience despite not having proper training. Not having anyone to ask questions to while on a call.

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Shop LC Response
6y
Thank you for taking the time to share your opinion. It is true that we offer many breaks and employee discounts. Additionally, we strive to improve and make changes based on suggestions of our employees. Thanks to the feedback we received, we have redesigned the training curriculum, delivery process, and introduced more use of role play into our training sessions. Additionally we have implemented departmental townhalls to continually address, respond, and implement change based on feedback provided. While you unfortunately did not fully experience it, training is a priority at ShopLC, and we look to each person to attain a minimum of 30 hours of professional / personal development training each year. Additionally, we conduct a yearly employee engagement survey to understand what is working and where we can improve. We will continue to focus on the growth and development of our employees as they are the future of ShopLC. Thank you again for your time and contributions to ShopLC. I wish you the best! --Talent & Compensation Manager

Explore other reviews about Shop LC

5.0
Apr 3, 2025
Recommend
CEO approval
Business Outlook

Pros

A great place to intern at, learnt a lot at IT department and very helpful to interns.

Cons

A proper internship program would be nice so there's more structure.

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Shop LC Response
1y
Thank you for taking the time to write a review! We appreciate hearing about your experience and are glad that you enjoyed working at Shop LC. We thank you for your time and contribution to Shop LC, and we wish you all the best!
1.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy work and good benefits

Cons

Very dishonest work culture, bosses and senior managers are allowed to steal and take the products home and present wrong information and reports to the management because they are very very close to the owner of the company. Workers are told to cancel orders, ship wrong orders, etc. and not speak the truth otherwise they will get fired. Never worked in a company before like this where managers are asking you to involve in dishonest work and activities, it's so strange!!

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