Pros
There are not many but benefits are good. Other then that you pick and choose what you want. Either ridicule or insurance.
Cons
This company is very malicious. I really hate being here. I am looking for other jobs at this time. No one wants to stay here. The turn over rate is really high. Management is very unprofessional. One manager throws things across the call center floor...he is really loud and we can hardly hear the customers. I've been moved to many current seats so I have sat by supervisors and managers desk and you can here then gossiping about certain employees calling then names and calling then idiots. We had a really good supervisor but because of a former employee and some immature agents they fired him. Things have been a lot different since he left. There is no longer moral. There is no one who is taking time to help us. He really did good coaching us in a polite respectful manner unlike other supervisors. The morning manager is nice though. She seems friendly and laughs a lot but I hardly see her. Wage wise it is not the best but benefits are good. The way they score us on quality assurance is too much. We are border line scripted and we get yelled at by customers because they have to wait on the phone so long. This is because lack of employees and people keep quitting. The company needs to clear out and start fresh hiring people who have experience. The dress code here is so unprofessional. The other day a girl walked around in short shorts. Some guys wear baby pants showing off their bottoms I have even seem people come in with house slippers and pajamas. Also the merchandise we sell is costume jewelry. It's hard to tell the same customers 50 separate times that we are working on quality. It's not happening. Honestly I'm thinking of going back to in-store retail. This place is just ...yeah..
