Not worth it! - Technical Support Shopify Employee Review

2.0
Oct 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Good salary and perks, remote work, but be aware of potential downsides.

Cons

High pressure environment with excessive micromanagement and constant AI monitoring. Simultaneously handling multiple chats limits the ability to provide effective technical support, especially for complex issues. The job feels like a mere formality, with AI-driven feedback lacking human understanding. This strain impacts long-term health, negating the salary benefits.

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5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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