Strong pay, little else - Customer Service Specialist Shopify Employee Review

3.0
Nov 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay is strong for the role, however please understand that this role can be immensely stressful. Upselling has become a huge part of the role meaning you often spend less time helping people, and more time focused on selling them more. Benefits do help to counter this, and if you progress from the base level the job does become easier

Cons

At peak times it can be extremely stressful.

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5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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