Used to be great - Support Specialist Shopify Employee Review

3.0
Feb 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Used to be proud of working there. It was a great company that really cared about their employees. Remote work, Exposure to different departments, great people really interested in helping

Cons

Extreme micromanaging, toxic positivity, no appreciation, no career development, instability and constant quiet layoffs, AI being pushed constantly, senior leadership setting you up for failure, unrealistic expectations. They want you to be a robot or they will replace you, and they are clear about it.

Explore other reviews about Shopify

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

3.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great folks to work alongside. Work-life balance can be good, but depends upon the team/organization you are on.

Cons

Continuous layoffs have led to a poor work culture.

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