Used to be a good company to work for. - Tier 2 Technical Support Shopify Employee Review

2.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Decent benefits, 8/10. Have had better, but not by much. - Good people near the bottom - even the first couple rungs of leadership are pretty decent. - Access to every AI tool you could ever desire, even if they give you no time to learn or use them.

Cons

- Senior leadership is constantly changing things without direction or reason. You can tell it's without direction or reason because of the unnecessary struggle they inflict and the amount of stuff that needs to be reconsidered after the fact. - Support teams undervalued, underutilized, and regularly laid off. If you're not in Support, you're treated much better (aside from the restructuring and layoffs), but that just speaks to the above. - Company feels like a shell of what it was. When I was hired seven years ago, they had a great work culture, appreciation for staff, lots of neat perks, etc. I've watched them dismantle all of that, remove incentive for creativity, and essentially abandon the values that made them such a great place to work. Will be quitting this year.

Explore other reviews about Shopify

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

3.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great folks to work alongside. Work-life balance can be good, but depends upon the team/organization you are on.

Cons

Continuous layoffs have led to a poor work culture.

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