High-Volume Sales Disguised as Support - Technical Support Shopify Employee Review

Cons: * Expect to do the work of three people for the price of one. You are required to handle multiple merchant chats simultaneously while solving deep technical issues. On top of the technical workload, there is a constant, heavy push for "upselling." It feels less like helping merchants and more like high-pressure sales. The pay is significantly lower than the market rate for the complexity of the tasks and the mental fatigue involved.