Pros
The pros would definitely be working from home, benefits after 3 months (previously on contract when I started no new gurus had benefits here so it was a big deal), house cleaning, some good coworkers.
Cons
Most management came from being Gurus and mainly forgot how difficult it is to do the role and then Shopify adds monthly more and more requirements to the role and complexity without increasing the salary. When I started years ago in the Guru role it was a lot more relaxed and I did love to work here (it wasn't a whole negative 2.5 years!) But Ieft due not even being able to log off a channel to use the bathroom without someone pinging me asking me where I am and why I'm not helping people if I'm gone longer then 2 mins. I dont need to be micromanaged to the bone. All of my friends who still work here have the same issues. Expectations that are sky high and the micromanagement runs wild. People in other positions love their jobs because this only happens to the Gurus. You're also not promoted with seniority if someone else happens to be "a better fit for the culture" when you have much more experience in the role. I've watched people who have had disagreements with how they're treated or what is being done being wrote up or fired. They tried to solve it by going to someone else to have them intervene and in retaliation the squad lead got them fired. I'm not here to be angry or bitter. I left months ago because of all this but I am here to be honest and let people know what they're getting into and what the role is like from someone who did it for years instead of being in another position saying sunshine and roses when they have no idea what's entailed. Yes the perks are really good - totally - but if you cant stand being micromanaged or find yourself to be opinionated in any way don't take this job. It isn't for you.