Avoid - Customer Success Guru - Remote Shopify Employee Review

1.0
Jun 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Sure you get 3 weeks of vacation and perks like a house cleaner but it’s not worth it

Cons

100% complete isolation and you are 100% disposable to this company. This job drove me to a mental breakdown, not because the job is hard but because how toxic the culture is. When I got sick I was told that this huge company just couldn’t meet my psychiatrist dictated needs. I was forced to quit and then had to chase them down for owed pay. As a support staff member you are 100% disposable because everyone is clamouring for a position with this company.

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5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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