Pros
I started working as a remote Customer Service Guru for Shopify in 2016. I was in love from the first week of training - it instantly felt like a family who really believed in a common goal. There are so many opportunities for growth but in a company of this size and with so many remote employees, YOU need to pursue those goals and own your own professional development. Don't expect to work hard and have someone notice you and pluck you from the crowd for a promotion. After about 3 months of Guru-ing, I applied for a position with a higher level internal team and got it. I've grown immensely since I started working here. I'm constantly amazed by how smart and creative the people I work with are. I would never have thought I'd be in the position I am now when I applied to work as a Guru a couple years ago but I am so grateful for the opportunities I've found here.
Cons
In a huge company like this, you need to pave a way for yourself if you want to advance or be noticed. It's possible but it's definitely not easy. Remote life also can be very challenging, you need a huge amount of self discipline, awareness, and communication skills to succeed as a remote worker.