Best company ever - Customer Success Guru Shopify Employee Review

5.0
Mar 23, 2020
Recommend
CEO approval
Business Outlook

Pros

After several bad experiences with corporates businesses, Shopify has showed me a light at the end of the tunnel. First of all, they treat you like a human being and as a person, and if you have any issues in your private life they will help you out as much as they can. And in Shopify you're supporting merchants as a Guru where they have an online store, and if they run into any issues or you're helping them out with any advice that you can give them. After one year of tenure with Shopify I still can't believe how they treat their employees. Everyone is so caring and everyone helps you out as much as they can. And trust me when I say that you're not a number here. I spoke with some CEO's and Directors and they're normal people like us, they'll listen to you and they will take your feedback very very seriously. Pros: 1. Working from home - I never thought that working from home will be so fun and relaxing. After spending 5 hours a day on commute on previous job, working from home came as God given! More time with family and kids, drastic saving either on public transport or on car fuel and no more spending €10-15 on lunch in cantina. 2. Amazing colleagues and Team Managers - These people will give their hearts out to help you out, and no backstabbing! 3. Perks and benefits - Every year you get a significant amount of € bonus (trust me when I say significant) to expense it as you want it. - Fully covered private health care and full paid by Shopify - 20 days of holidays and 10 personal days (call it sick days but they aren't) so technically you have 30 working days of leave. 4. Professional development - If you want to learn more about your job or if you think that an online course or a book will help you out, Shopify will cover the expenses. 5. Loads of training each week that you get allocated outside of live channels or Professional Development time too. 6. Salary - Salary is amazing when comparing same role with Apple. I'm not going to mention Amazon as they are paying peanuts compared to Shopify and they don't brainwash you like the others. Just to add, this isn't a manager review, I'm a Guru here in Ireland and my family means everything to me! I used to commute 5 hours a day before Shopify to bring bread in our house, my little kids didn't even see me, in morning when I would leave nor in evening when I would come back home. My relationship with my children has drastically improved because I'm working from home and you're always there for them if anything happens! I know that some other reviewers will complain about Social life balance because we're working from home. If someone isn't capable of going out to a pub or to call their friend to meet up after they finish their shift then something is really wrong with these people. And I've been super productive while working from home, no dress code...nothing. No 50-100 other people around me laughing, talking, coughing, sneezing, creating distraction which would distract you. So yes, this is a place for me to stay!

Cons

Handling 3 chats at the same time can be daunting!

avatar
Shopify Response
6y
Hey! Thank you for taking the time to leave such thorough and helpful feedback. It’s heartwarming to hear how positive your experience has been overall since you joined Shopify. It’s particularly great to know you feel heard and you feel everyone is approachable and caring, even at the executive level. I’m glad you see working from home as a positive and you’re achieving a better work/life balance and getting more family time since joining Shopify. That is important for sure. The Talent team at Shopify work hard to continually review our perks and benefits to ensure we remain competitive and employees can tailor their package to their lifestyle. They will appreciate your great feedback here. Support Leadership have been asked in the past why gurus are handling 3 chats at once. The research they have done indicates this is the best way to handle the volume of chats we get, especially since there is often a delay in one merchant responding. Being able to handle other chats while you wait on them coming back tends to be more efficient. That being said, I will certainly send this feedback on for you as I know they are constantly reviewing our processes. I hope you’ve also discussed it with your lead. They are likely to have suggestions on managing this. Another thing I find helpful is discussing this in a meeting with the rest of your squad. Everyone has different techniques on how they handle their chats so brainstorming together can be helpful in coming up with new ideas on how best to manage your workflow. Again, thank you for your thoughtful feedback!

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