Made to feel old and worthless!!! - Customer Support Guru Shopify Employee Review

1.0
Apr 13, 2020
Recommend
CEO approval
Business Outlook

Pros

See pros aren't pros, because they are to pay off the cons. So nope, not worth it.

Cons

Sink or swim, they don't care. They do not help you in areas you are struggling with, they just consistently bash you with terrible QA. All about the merchants! During the Covid we have been taken abuse from merchants, have to take it BC they are under stress! What about us? Just BC we work does not mean this situation isn't affecting us! Let's push our support over the edge. If you have a lead who cares, your golden, if not, crash and burn. People off of work stressed because they fire people for no reason, other than, the SL doesn't like you. HR is so full of themselves, flouncing her I'm better than everyone else attitude, upper management so disillusioned about how great Shopify is. Workers are a number, easily replaced. You aren't a millenial, goodluck surviving! They don't care, they are hoping you will quit. Don't like it here, bubye is their motto.

Explore other reviews about Shopify

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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