Hard work, fast paced, good perks - Customer Service Representative Shopify Employee Review

4.0
May 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Good perks Working remote Helping small businesses

Cons

Stress Hard to move from customer service role to something else in the company Constant changing environment to learn Glorified problem solver

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Shopify Response
5y
Hey, thanks for leaving a review! It's important to know that when accepting the Support Advisor position, this may be your role for quite some time and that it should not be used as a stepping stone to other roles within the company. When first starting out, we invest a lot of time into training, mentoring and instilling a growth mindset into everyone here. The hands-on experience you will gather in this role over time is so valuable and incredibly beneficial to our merchants in helping them succeed. Solving their problems is an essential part of the role, but if you do feel like you're looking for something more challenging, our escalated teams are always growing. I'm sure you can find the right role for you soon! It's really lovely to see that you put helping small businesses down as a Pro in your review! That is the essence of what we do here: make commerce better for everyone. Thanks again for leaving your review!

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