This is the most forward thinking company on planet earth. And I'm thrilled to be part of the ride. - Marketing Shopify Employee Review

Hi, thanks so much for being so open here. It sounds like we’re a perfect match; you had your heart set on working here and it looks like we were pretty impressed with you too! During the hiring process, our Life Story sessions are designed to be just that - a chat about your life. If it was the Support Advisor role you initially interviewed for, the Life Story is an important part; you’ll be having genuine interactions with merchants on a daily basis, so it’s good to get a feel of how your personality comes through! It’s also a great chance for you to see how you like our team and ask us any questions you like. The Support Advisor role is not intended to be a ‘stepping stone’ to other roles within the company. The knowledge and experience you will get in this role are invaluable, and essential to helping our merchants in the long term. That being said, if you do want to build your career in a different part of Shopify, the Support Advisor role is a great place to start! The skills you learn there will be transferable no matter where you go within Shopify. When hiring for a position, candidates showing initiative and creative thinking is always a plus; essentially, someone who took something and made it better. While hard work is definitely rewarded, you will never be expected to work longer hours than your schedule or bring extra stress to yourself. We take mental health very seriously, and would not encourage anyone to push themselves beyond their limits in order to apply for a different position. We’ve also added Career Pathing to your resources in the internal support pages (Vault) so that it is now easier to focus a role you love and the process of transition into it is much more transparent. I’m so glad you find your current role so rewarding, Thank you again for the review!