Shopify - Support Shopify Employee Review

5.0
Jun 18, 2020
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, good pay, great culture, great people

Cons

Sometimes the company moves too fast

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Shopify Response
5y
Hey, thanks for the review! It's true that we're expanding quickly. Over the past few months, we have had a huge influx of new merchants on the platform. Most businesses have had to pivot from brick and mortar shops to online sales only due to restrictions on physical interactions put in place because of Covid-19. We've had to pivot with them to make sure they have the tools they need to succeed. I agree that this growth sometimes can be hard to keep up with, but it's important to embrace the changes and be comfortable with that uncertainty. Awesome to hear so many other great points though! We aim to hire the best, so being surrounded by dedicated and creative people will lead to a positive work environment. Thank you again for the review!

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Cons

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2.0
Jun 29, 2026
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Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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