Great job if you put the work in - Support Guru Shopify Employee Review

5.0
Jun 22, 2020
Recommend
CEO approval
Business Outlook

Pros

Benefits are incredible and training is great

Cons

3 chats is too much sometimes & has negative effects for both employees & merchants

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Shopify Response
5y
Hey, thank you for leaving a review! Regarding our Support Advisors taking three chats at once: this is feedback that has been heard! Our leadership team is currently reviewing the way we offer chat support to find the best options for our employees and our merchants. We want to ensure the support experience is an effective use of time for all parties, so feedback like this is important to get. The Shopify platform is ever-changing, so it's vital we offer proper training and resources so will be able to find the answers you need. It's great to hear you found it so beneficial! Thank you again for the review!

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Cons

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Pros

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Cons

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