50/50 Chance you'll end up with a great leader versus wildly inadequate leader - Customer Success Guru - Remote Shopify Employee Review

Hi, thank you for sharing your experience here. Over the past few years, our internal teams have doubled in size and even now continue to grow. As with all of our internal moves, we want to provide an opportunity to stretch! Through the 2019 Engagement Initiative, we held “Lead Labs” to help level up and create support networks across Support Leadership. This program is currently being offered to support leads throughout the company. I’m sorry to hear that you did not get the support you needed while you were here! I'd be happy to look into this with you further if you like. Please do feel free to reach out via our support lines: (https://bit.ly/2ICKkCX) so you will have a formal ticket our internal support team could review. I'm glad to hear there were some positives from your time with us; our compensation package and benefits are one of the best in the industry. It's great to hear this was a positive point for you! Thank you again for taking the time to leave a review, best of luck in the future.