Working from home can be isolating
Being remote means you don't get paid as much as someone working in the office (and they don't keep up with cost of living - hope you like making the same salary for 5 years straight)
When perks are given company-wide, Support is usually excluded, or given a watered-down version
Perks don't pay the bills, but are included when they evaluate your compensation and tell you it's "on par with industry standard"
Growth outside of Support is all but impossible. Success stories exist but are maybe 1%
Chokehold on scheduling - good luck trying to take a vacation or even take a pee break when you need it
Decision makers are far removed from the front line. The Shopify they talk about publicly doesn't exist.
Major changes happen daily. Support lives in chaos. Huge decisions are made and then walked back within hours
You're expected to keep track of changes but given no time to do so
Management's perception of what the job is vs the reality of what it actually is differ appallingly
No metrics for success, no consistency in evaluation. Raises based on "impact", but "impact" is undefined and raises are so rare that most people think assume don't exist.
Leadership with minimal training, human resources issues abound and don't get handled appropriately
Gaslighting happens everywhere - you'll be told there's no issue and everything is fine, even as you're struggling to stay afloat
Senior/Executive management is 90 + % white and male. No interest in differing perspectives or changing status quo at the top.
Support workers are expendable
