Pros
Splendid coworkers Trips sometimes League benefits Food credits sometimes
Cons
The organization uses you as a stomping ground for it's biggest clients. The job is incredibly hard and the pay is extraordinarily low. There's talks of pay raises but they've been delayed so many times. Only white people in leadership, and the few Woman of colour in middle management roles barely get a say or seat at the table. Racial microagressions happen all the time, and if you're a woman it's 100x worse. The company will allow clients to berate you all so they can keep their 2k a month revenue from them. The working hours are long, you wake up and start working from your bed because the pings start coming in early. You end up staying online till about 8 or 9pm everyday, and you even have to work on weekends or during your time off. You aren't allowed to suggest too many boundaries with your clients, a few times you'll even be expected to be in slack channels with them. They call themselves an organization that "Thrives on change," but as soon as processes starts showing promise, they change things recklessly to give random people promotions. For example, my coworkers planned this amazing conference in Miami, where people gained an understanding of eachother and there was a lot of work done to align multiple teams. What happened when we got back? Folks who were jealous that they didn't get to go on the trip decided to reorganize the entire company and split up everyone who bonded and aligned. Made no sense at all. You get no breaks, not even lunch, expected to work 24/7. 1000 people were laid off with no empathy. Those who didnt get laid off ended gotta pick up the slack. No counselling for those with survivors guilt or talks of allowing us to take a break. Lots of favoritism, some people will get assigned all the easy clients while others get more complex ones. Overall Low pay, racial microagressions, crazy hard work, abusive clients. 100% not worth it. Shopify is all hype and nothing more. Stay far away