Work life balance - GSOC Operator Sibylline Employee Review

great co-workers and leadership, flexible working hours, generous PTO, and a non-toxic environment. Everyone cares about each other beyond just the workplace and you can tell in the way everyone interacts with each other and collaborates cross team.

I don't have any at this time - the benefits are great and for the stress-free environment I get the pay is super reasonable.

You can legitimately set your work down at the end of the day, and you really should because of all the cons. The lack of appropriate training as well as terrible mentorship allows people who perform well to shine rather quickly. If you are a hard worker, it will show very rapidly, but...

Pay is not commiserate with needed expertise and ability. Breaks are not honored appropriately or allowed without extensive jockeying. Professionalism does not exist on the floor and supervisors admit to it openly. HR and Supervisors admit to not wanting to change things and do not communicate changes when they occur until they have occurred, causing operational disruption weekly. Low staff due to multiple issues over years which has generated a negative feedback loop where people churn out rapidly, if they aren't fired due to mismanagement of resources by upper managers. Client stakeholders appear to want some SOCs to fail and have allocated resources to that end, supervisors on site do not deny this and appear to be involved with this process. Management agrees there are multiple issues but also promised openly and verbally to not adjust to make changes. An attempt to make things appear like things are working exists beyond any other value the company professes to have, at the cost of literally everything else, including endangering their client. Multiple benefits were removed suddenly with no explanation. Hours were cut because of mismanagement of contract hours and overtime use (e.g. terrible management). Senior managers openly sneer and laugh at the misfortune of their employees as well as ignore problems that were written to them.