Not good- store manager - Store Manager Signet Jewelers Employee Review

1.0
Feb 22, 2018
Recommend
CEO approval
Business Outlook

Pros

The store team I had was very tenured and open to new ideas. People in the company are genuinely passionate about their jobs and helping clients.

Cons

Minimum 48 hour work week, low pay for all store employees, upper leadership is unwilling and unable to change. I immediately saw issues coming from the outside. DM leadership was strong and there were a lot of tenured managers, however the culture is toxic. They pay consultants low and give them pretty terrible commissions...it would be a better idea to bump base pay and focus more on a culture of engagement and positivity than fear and intimidation.

Explore other reviews about Signet Jewelers

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Attentive leaders Clear communication Ample learning opportunities Good environment and company Surplus of benefits

Cons

Not many cons so far but just a lot to remember and get the hang of

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn how to become a better jeweler and grow your skills, if you are in an environment that takes full advantage of what the company provides. The benefits are also extremely generous with PTO and depending on the work environment, your schedule can be very flexible. Also being a jeweler means you are in a separate department from the sales side of the company and they have no authority over you, and your job as a jeweler isn't impacted by the sales side, you could be working inside a Jared, but it doesn't matter if the salesperson couldn't make the sale, and the money charged between the Service Center and the store is all just a number for tracking margin, so it's really nice being a jeweler that doesn't need to worry about sales or have a salesperson lord over you. It's very different than a mom and pop jeweler job.

Cons

Depending on the shop/manager your growth can be stagnanted. The company pushes for number of units and that's created a mentality of a focus for lesser quality workmanship to pass through QC. The store side salespeople don't get trained well on their side and will lean on the service center side to do the technical things for them. The sales staff knowledge on jewelry can be next to nothing because it's not a requirement for them, so that adds a lot of friction between jeweler and sales staff.

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