Jewelry Consultant 15 years - Jewelry Consultant Signet Jewelers Employee Review

2.0
Sep 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Health insurance is decent and PTO although they make it almost impossible to use vacation time.

Cons

Where to begin, most of the time I feel like I work for a bank since we are hammered about opening credit cards for customers. They have cut our commission for 90% of sales people. It is almost impossible to get a raise and when you do get one it is laughable. They have cut our payroll to the bones so that we can barely give our customers the attention we need to even though they're on this "customer first " strategy,. New processes are not working correctly and just tie us up , we're expected to do twice the work for no more pay. Salaried store managers are treated like garbage and its no wonder that people like me have 0 desire to get promoted even though we are eligible.

Explore other reviews about Signet Jewelers

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Attentive leaders Clear communication Ample learning opportunities Good environment and company Surplus of benefits

Cons

Not many cons so far but just a lot to remember and get the hang of

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn how to become a better jeweler and grow your skills, if you are in an environment that takes full advantage of what the company provides. The benefits are also extremely generous with PTO and depending on the work environment, your schedule can be very flexible. Also being a jeweler means you are in a separate department from the sales side of the company and they have no authority over you, and your job as a jeweler isn't impacted by the sales side, you could be working inside a Jared, but it doesn't matter if the salesperson couldn't make the sale, and the money charged between the Service Center and the store is all just a number for tracking margin, so it's really nice being a jeweler that doesn't need to worry about sales or have a salesperson lord over you. It's very different than a mom and pop jeweler job.

Cons

Depending on the shop/manager your growth can be stagnanted. The company pushes for number of units and that's created a mentality of a focus for lesser quality workmanship to pass through QC. The store side salespeople don't get trained well on their side and will lean on the service center side to do the technical things for them. The sales staff knowledge on jewelry can be next to nothing because it's not a requirement for them, so that adds a lot of friction between jeweler and sales staff.

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