Time for a change in the retail industry. - Sales Associate Signet Jewelers Employee Review

2.0
Jan 27, 2010
Recommend
CEO approval
Business Outlook

Pros

The store staff is great to work with. Alot of personality

Cons

What worked 2 or 3 years ago does not work in this day and age. Retail stores have to be different and better then the competitors. How is this done? Managers have to be able to think outside the box they have been put in for so many years. You need to drive new customers in the stores as well as keeping the existing customers happy. How are you doing that? What tools have you given the managers to be creative? None. From what I have seen of the managers in some of your locations, they open the doors and wait. This does not work. This is not the way you run a bussiness, unless you want it to go in the wrong direction.

Explore other reviews about Signet Jewelers

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything, the coworkers are amazing, my managers don’t make me feel dumb when Im uninformed, I am constantly welcomed and learning new things

Cons

I’m only part time for now, only con as I’d love to be here full time

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn how to become a better jeweler and grow your skills, if you are in an environment that takes full advantage of what the company provides. The benefits are also extremely generous with PTO and depending on the work environment, your schedule can be very flexible. Also being a jeweler means you are in a separate department from the sales side of the company and they have no authority over you, and your job as a jeweler isn't impacted by the sales side, you could be working inside a Jared, but it doesn't matter if the salesperson couldn't make the sale, and the money charged between the Service Center and the store is all just a number for tracking margin, so it's really nice being a jeweler that doesn't need to worry about sales or have a salesperson lord over you. It's very different than a mom and pop jeweler job.

Cons

Depending on the shop/manager your growth can be stagnanted. The company pushes for number of units and that's created a mentality of a focus for lesser quality workmanship to pass through QC. The store side salespeople don't get trained well on their side and will lean on the service center side to do the technical things for them. The sales staff knowledge on jewelry can be next to nothing because it's not a requirement for them, so that adds a lot of friction between jeweler and sales staff.

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