You’ll need a thick skin! - Customer Service Signet Jewelers Employee Review

3.0
Mar 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Your colleagues who you work with, despite working from home, are lovely. They will try to help the best that they can when the managers repeatedly ask to be taken out of email threads avoiding any help. You get to work from home and if you put the hours in, you will have the opportunity to earn a lot more money.

Cons

I’d say the downsides are: 1) The training. You will train in the office for two weeks before being sent to work from home. You’ll learn about the anatomy of a watch and different types of metals. They won’t teach you much on the day to day queries you get understandably these will be different when you start to work, but learning how to proceed with a cancellation would be helpful. 2) The managers. When you ask for help, they will help you. However, do expect many patronising emails. Such as “How many times do I have to tell you to take us out of the email threads?” Or just generally plenty of capitals like they’re shouting. Definitely doesn’t make for a very happy environment. You will find that you’ll ask one manager a query and receive the polar opposite answer to what another manager has said, so no one actually knows if they are doing the right thing sometimes so we use our initiative. 3) You will work weekends, and you will work until 9PM some weeks so work and life balance can be a struggle. 4) Lastly, managers again. It seems they forget that we are working from home sometimes, so the odd time that your postman knocks on the door, or a pet needs seeing too, which is incredibly realistic seeing the situation we’re working in, you will receive an email (not to yourself but everyone) saying no one should be in the busy wrap code. You get half tempted sometimes to ask for permission to go to the loo at your own home. Also, it would be nice if managers tried to check in. Going from two weeks training to working from home, months and months went by and not a single catch up to see how we’re all dealing with it all.

Explore other reviews about Signet Jewelers

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good information, organized, and good at keeping you engaged.

Cons

I wish I would have been able to do this my first week like I was supposed to and then I would not have been so lost.

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn how to become a better jeweler and grow your skills, if you are in an environment that takes full advantage of what the company provides. The benefits are also extremely generous with PTO and depending on the work environment, your schedule can be very flexible. Also being a jeweler means you are in a separate department from the sales side of the company and they have no authority over you, and your job as a jeweler isn't impacted by the sales side, you could be working inside a Jared, but it doesn't matter if the salesperson couldn't make the sale, and the money charged between the Service Center and the store is all just a number for tracking margin, so it's really nice being a jeweler that doesn't need to worry about sales or have a salesperson lord over you. It's very different than a mom and pop jeweler job.

Cons

Depending on the shop/manager your growth can be stagnanted. The company pushes for number of units and that's created a mentality of a focus for lesser quality workmanship to pass through QC. The store side salespeople don't get trained well on their side and will lean on the service center side to do the technical things for them. The sales staff knowledge on jewelry can be next to nothing because it's not a requirement for them, so that adds a lot of friction between jeweler and sales staff.

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