DO NOT WORK FOR THIS COMPANY!!!! - Customer Service RepresentativeII Signet Jewelers Employee Review

1.0
May 12, 2023
Recommend
CEO approval
Business Outlook

Pros

THERE ARENT ANY PROS ABOUT THIS COMPANY

Cons

Where should I start…for 1 don’t test positive for COVID or any other virus that will have you weak and unable to work, especially if you’re working from home because you will be penalized. Especially if you are a seasonal employee. They love you and welcome you with open arms until the don’t need you as much or until a major holiday has passed. Then you become lower than the bottom of their shoes! The higher ups are lazy asf, if you don’t close a case to their liking they will email and send it right back to you. Some of the supervisors hardly assist you with cases. They don’t give you complete access to all the apps you need. Your phone rings back to back, they expect you to troubleshoot customers problems and handle cases at the same time. Oh and if you have kids who get sick and you call out of work more than 2 days, get ready to have a dependability meeting. This company doesn’t give you sick time, you have to be hired in to basically get all the “perks” the other employees get. If you have stomach issues or take meds that causes you to make frequent trips to the bathroom…don’t apply to this job! If your not 1 for people yelling at you over something that’s totally not your fault….THIS JOB IS NOT FOR YOU!!

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Signet Jewelers Response
3y
Thank you for taking the time to post your review. We are disappointed to read that your experience didn't match the high expectations that we set for ourselves in providing every one of our team members the tools, resources and leadership support they need for success. We believe we can continually improve, and your review will help make our company better. If you would like to discuss specifics, we would appreciate your willingness to provide candid input – please contact employeeexperience@signetjewelers.com to arrange a convenient time.

Explore other reviews about Signet Jewelers

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good information, organized, and good at keeping you engaged.

Cons

I wish I would have been able to do this my first week like I was supposed to and then I would not have been so lost.

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn how to become a better jeweler and grow your skills, if you are in an environment that takes full advantage of what the company provides. The benefits are also extremely generous with PTO and depending on the work environment, your schedule can be very flexible. Also being a jeweler means you are in a separate department from the sales side of the company and they have no authority over you, and your job as a jeweler isn't impacted by the sales side, you could be working inside a Jared, but it doesn't matter if the salesperson couldn't make the sale, and the money charged between the Service Center and the store is all just a number for tracking margin, so it's really nice being a jeweler that doesn't need to worry about sales or have a salesperson lord over you. It's very different than a mom and pop jeweler job.

Cons

Depending on the shop/manager your growth can be stagnanted. The company pushes for number of units and that's created a mentality of a focus for lesser quality workmanship to pass through QC. The store side salespeople don't get trained well on their side and will lean on the service center side to do the technical things for them. The sales staff knowledge on jewelry can be next to nothing because it's not a requirement for them, so that adds a lot of friction between jeweler and sales staff.

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