Pros
So far, I absolutely love Simplifile. Everyone is just so NICE here. Some things I've noticed working here: -Everyone I've met is approachable. I haven't met anyone yet who isn't more than willing to answer questions and jump in to help out with tough questions. Even when they don't know the answer, they'll point you in the right direction or refer you to someone who does. -Pay is phenomenal and well above the local standard for a Customer Support position. 401K matching is generous and benefits package is competitive. -Training is excellent and organized. They have classroom style trainings and self-guided trainings that help you learn the basics of the Simplifile platform. When the trainings are complete, they don't just throw you in the deep end. They give you ample time to shadow and be shadowed to ease you in to the job. -Free drinks in the office. -Supervisors are fantastic and treat you like family rather than just another employee. They care about how you are doing and your well-being. -The hybrid work from home option is a nice bonus. -Good schedules, good work-life-balance.
Cons
While there are some cons to the job, they are things that are universal to all Customer Service/ Tech Support jobs and are not the fault of Simplifile. -I feel that the learning curve is a bit steep, but training is as thorough as possible and the rest just comes with experience. -Rude customers can be difficult to deal with sometimes, but again, this is universal in customer service. The good pay and good environment here make it easier to deal tough customers.