- - Customer Service Simply Business Employee Review

5.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Place to work and colleagues

Cons

There are no cons within this business

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Simply Business Response
5mo
Thank you for taking the time to share your positive feedback about your experience working at Simply Business! We are thrilled to hear that you find Simply Business a great place to work and value your colleagues. Your dedication and long-term commitment (10 years!) are greatly appreciated. Thank you again for your review and for being a vital part of the Simply Business team.

Explore other reviews about Simply Business

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

none, generally a very good company to work for

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Simply Business Response
3w
Thank you so much for taking the time to share your experience with us! Thank you for being a part of our journey for over five years, and we wish you nothing but the absolute best in your next chapter.
2.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and vacation time....

Cons

Many internal issues and felt like this last round of layoffs was to protect inadequate leaders vs hardworking employees. I understand companies do layoffs but this just felt like Senior management trying to protect themselves because they aren't doing an effective job. I really think there are some issues with the leadership team and it probably needs an overhaul. There was never any strategy from product outside of one small area. The rest of the business was left without any guidance or support. I really think the US/UK shared services model does not work. The UK and US just are entirely different markets and the UK at the end of the day doesn't really care about the US nor move as quickly.

3
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Simply Business Response
1mo
Thank you for sharing your feedback and perspective on your experience. We understand that organizational changes and layoffs can create frustration and uncertainty, and we appreciate you taking the time to share with us the areas where you feel we can improve. Transparency, communication, and supporting our teams continue to be important areas of focus for us.
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