Ups and downs and constant change - Sales Representative Simply Business Employee Review

Thank you for taking the time to provide your feedback. While we are proud of the culture here at SB and our Customer Solutions Center (CSC), we recognize that there are always areas we can improve upon as we continue to grow.. As we continue to grow and scale as a business, change will inevitably be part of our DNA to ensure we are able to meet our customers' needs in this exciting and growing market for small business insurance. The environment in our CSC is unique and we believe it is a competitive differentiator for our business. However, we appreciate that at times it may feel different to non-customer facing roles within the business. We have recently launched major initiatives such as Better Normal Week andCustomer Week. to ensure our CSC feels part of the broader culture. It also allows us to better leverage the insights from our Agents to make product recommendations. Our ultimate goal is to ensure that we are making decisions that strike the balance of what is best for our people and customers. As always, if you have any further questions or comments the CSC Leadership Team or People Team are always available to chat! -Talent Acquisition Team