Getting worse by the day - Licensed Insurance Agent Simply Business Employee Review

1.0
Aug 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Decent pay Ok benefits Small 401k match Other parts of the business besides the CSC seem really great to work for

Cons

This is an update to a previously positive review and it saddens me to write this but it is no longer a positive experience working in the CSC for Simply Business. . The CSC used to be a differentiator but now we are just a toxic call center enviroment, just like everyone else. Upper management is poor and has only gotten worse as good leaders head for the exit. Moral is very low and nothing is done to actually combat the root problem. As a matter of fact they just put a bandaid on anything that is wrong and have endless closed door meetings on ways they can skirt around the actual problems. Poor leaders continually get promoted and another poor leader just takes their spot.

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Simply Business Response
3y
Thank you for taking the time to provide your feedback. While we are proud of the culture here at SB and our Customer Solutions Center (CSC), we recognize that there are always areas we can improve as our business evolves. As we continue to grow and scale as a business, change will inevitably occur to ensure we are able to meet our customers' needs in this exciting and growing market for small business insurance. The environment in our CSC is unique and we believe it is a competitive differentiator for our business. We take pride in our CSC leaders, and evaluate them through our self-reflection process. We appreciate learning your thoughts as we take feedback seriously and do our best to address issues affecting the strong culture we have built in the CSC. If you have any further comments, the CSC Leadership Team or People Team are always available to chat! -Talent Acquisition Team

Explore other reviews about Simply Business

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

none, generally a very good company to work for

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Simply Business Response
3w
Thank you so much for taking the time to share your experience with us! Thank you for being a part of our journey for over five years, and we wish you nothing but the absolute best in your next chapter.
2.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and vacation time....

Cons

Many internal issues and felt like this last round of layoffs was to protect inadequate leaders vs hardworking employees. I understand companies do layoffs but this just felt like Senior management trying to protect themselves because they aren't doing an effective job. I really think there are some issues with the leadership team and it probably needs an overhaul. There was never any strategy from product outside of one small area. The rest of the business was left without any guidance or support. I really think the US/UK shared services model does not work. The UK and US just are entirely different markets and the UK at the end of the day doesn't really care about the US nor move as quickly.

3
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Simply Business Response
1mo
Thank you for sharing your feedback and perspective on your experience. We understand that organizational changes and layoffs can create frustration and uncertainty, and we appreciate you taking the time to share with us the areas where you feel we can improve. Transparency, communication, and supporting our teams continue to be important areas of focus for us.
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