Significant decline in company culture and employee wellbeing - Anonymous employee Simply Business Employee Review

1.0
Jun 21, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people I worked alongside day to day (not management for the avoidance of doubt) are some of the kindest, supportive and knowledgeable people I have had the pleasure to work with. They are the only reason for giving any stars in my rating.

Cons

Firstly I used to love working at Simply Business; I was one of its biggest supporters. The culture and employee wellbeing made it a wonderful place to work. That has disappeared over the last 2 years; operating in the vast majority of departments now as a corporate machine; where behind closed doors people are suffering terribly. Personal experience: I was an employee with a consistent record across many many years of excellent colleague and stakeholder feedback, instant reward recognition, and a real respect shown to me. Despite this, my manager relentlessly attempted to destroy my confidence and faith in my ability. Examples include regular gas-lighting, blame shifting towards me, denial of instructions, assigning tasks with vague/ subjective metrics to set me up for failure. The effect of being subjected to this was compounded by the fact I felt I had no one I could safely escalate to. Overall, I know I am not alone in my experience/s. As the company has grown, there has been a shift towards endorsing a culture of leading with fear and intimidation practice. Alongside this there is a growing cultivation towards a “dog eat dog” mentality/ behaviour - the active taking of others’ ideas (without any credit) and the stockpiling of high profile work for personal recognition. Ultimately this work environment has and will continue to cause the suffering of many employees resulting in them leaving.

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Simply Business Response
1y
Thank you for taking the time to share your feedback. We are saddened to hear that your experience at Simply Business declined and that your relationship with your manager was not what you wanted it to be. In particular, we get ongoing feedback from our SBers that they feel their managers truly care about them, so your input will help us add to the training and resources we provide to all SB managers. This includes new manager training, ongoing training on navigating and evaluating performance, career development conversations for managers (how to facilitate the conversation), quarterly manager specific workshops on core managerial skills. We are sorry to see that you felt there wasn’t an avenue for you to raise your concerns while you were employed. We have multiple channels for employees to share feedback and get support when needed. We understand that you may not wish to, but we encourage you to reach out to our People Team directly, so we can discuss your experience in more detail.

Explore other reviews about Simply Business

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

none, generally a very good company to work for

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Simply Business Response
1mo
Thank you so much for taking the time to share your experience with us! Thank you for being a part of our journey for over five years, and we wish you nothing but the absolute best in your next chapter.
2.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and vacation time....

Cons

Many internal issues and felt like this last round of layoffs was to protect inadequate leaders vs hardworking employees. I understand companies do layoffs but this just felt like Senior management trying to protect themselves because they aren't doing an effective job. I really think there are some issues with the leadership team and it probably needs an overhaul. There was never any strategy from product outside of one small area. The rest of the business was left without any guidance or support. I really think the US/UK shared services model does not work. The UK and US just are entirely different markets and the UK at the end of the day doesn't really care about the US nor move as quickly.

3
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Simply Business Response
1mo
Thank you for sharing your feedback and perspective on your experience. We understand that organizational changes and layoffs can create frustration and uncertainty, and we appreciate you taking the time to share with us the areas where you feel we can improve. Transparency, communication, and supporting our teams continue to be important areas of focus for us.
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