Good but BAD - Customer Service Agent Sixt Employee Review

1.0
May 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Good starting pay, Fly you out to FL for about 3 days, PTO, commission...

Cons

When the company starts failing and losing employees, they will replace you with the contracted cleaning company. Very horrible management, very unorganized and most of the time clueless. They leave employees to fend for themselves but when something goes wrong they attribute it to lack of leadership? This company is literally a dog chasing its own tail. It can never grow or be apart of the best rental car companies because the Management doesn't really care about the company, they car about the money THEY make.

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Sixt Response
9y
Thank you for reviewing the Customer Service Associate position with Sixt. We are glad that you enjoyed the pay, training and PTO structure that Sixt provides. As far as third part vendors, we often work with them for many of our entry level positions such as drivers, cleaners, and in some cases, customer service associates who return our vehicles. Most of the time this is a cost effective measure for our business and does not reflect that status of the company. Actually, Sixt has prospered significantly in the past two year across the world and in the U.S. market. We attribute this to our great customer service and growth in management as well. We understand that there are still improvements that we can make involving leadership, however, we do focus on maintaining and hiring managers with a passion for people and dedicated to the further expansion of Sixt.

Explore other reviews about Sixt

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of employee engagement

Cons

Base pay could’ve been better

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Sixt Response
1mo
Dear former employee, Thank you so much for taking the time to share your feedback! We're happy to hear that you experienced strong employee engagement during your time at SIXT – building a connected and motivated team is something we truly care about. We also appreciate your honest note on base pay and will take this into consideration as we continue to develop as an employer. If you'd like to share any further thoughts or details, we'd love to hear from you at talents@sixt.com. Best regards
1.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

It's an unrecognized job by management, they don't care about you unless you make them more money so they get bonuses. All they care about is performance metrics, no matter what you do to your co-workers.

Cons

Expected to work in an outdated color arrangement that is mostly black. When it's 100 degrees out, on hot asphalt, not ideal. They expect you to log the tiniest damage so that they can bill the customer. Do they not take depreciation on the cars. Their fuel gages are wonky and don't work right. I believe they are charging customers for fuel when they shouldn't.

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Sixt Response
4d
Dear former employee, Thank you for taking the time to share your experience. We're sorry to hear that your time at SIXT did not meet your expectations – feeling unrecognized and unsupported at work is something we take seriously. We would genuinely like to learn more about your experience in a personal and confidential conversation. Please feel free to reach out to us at talents@sixt.com – your feedback matters to us. Best regards
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