Hard working environment, but definitely pays off. - Customer Service Associate Sixt Employee Review

4.0
Jul 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Get to meet a lot of people from different cultures, and also learn people skills. Incentive was really nice too.

Cons

Always working in the sun and rain. Ideas given to management seem to bounce off and go no where.

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Sixt Response
8y
We appreciate your honest feedback with this review. We are excited to hear that you are enjoying the Customer Service Associate role with us in Fort Lauderdale and wish you a lot of success with Sixt. We have made a lot of changes so far with this location that have expanded across the U.S. and we hope to implement more of your ideas in the future. We want you to continue to provide us with your feedback. The best ideas come from our customers and employees that are living the Sixt life everyday and we are appreciative that you value our business enough to voice your opinions. Even though the results may not come quickly, know that we are working to expand these ideas on a larger level and this takes time. In the past year we have moved Sixt FLL to a larger branch, expanded our return area, Build a covered overhang for our CSA's, upgraded our uniforms, and implemented a customer service rating score for the CSA's completed easily by the customer via text. We are excited to announce new changes in the coming months as well!

Explore other reviews about Sixt

5.0
Apr 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent work environment, helpful managers

Cons

It only takes one or two customer reviews to affect you negatively. Disproportionate to the number of customers you handle.

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Sixt Response
2mo
Dear former employee, thank you for sharing your experience with us in Phoenix. We're glad to hear that you enjoyed the work environment and found our managers helpful during your time with Team Orange. We also hear your feedback on the impact of customer reviews on individual performance metrics. We understand this can feel disproportionate at times, and it's valuable input as we continuously review how we measure and support our teams. We wish you all the best in your next role. Best regards
1.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

It's an unrecognized job by management, they don't care about you unless you make them more money so they get bonuses. All they care about is performance metrics, no matter what you do to your co-workers.

Cons

Expected to work in an outdated color arrangement that is mostly black. When it's 100 degrees out, on hot asphalt, not ideal. They expect you to log the tiniest damage so that they can bill the customer. Do they not take depreciation on the cars. Their fuel gages are wonky and don't work right. I believe they are charging customers for fuel when they shouldn't.

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Sixt Response
2d
Dear former employee, Thank you for taking the time to share your experience. We're sorry to hear that your time at SIXT did not meet your expectations – feeling unrecognized and unsupported at work is something we take seriously. We would genuinely like to learn more about your experience in a personal and confidential conversation. Please feel free to reach out to us at talents@sixt.com – your feedback matters to us. Best regards
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