The management was terrible. The director Helen, has no clue how to run a dispatch center and the supervisors were jokes. They fell asleep on the job, had insane personal drama constantly that prevented them from doing their work, were inexperienced and had zero skills to supervise or lead anyone.
I have worked at other centers and can confidently say the quality of dispatcher here is atrocious. The officers and firefighters hate them and they have been sued multiple times.