Sad turn of events - Customer Success Smarsh Employee Review

2.0
Sep 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Great, hardworking, professional colleagues. Decent benefits.

Cons

New mandatory 75 minute commute to an office if you're within that radius. 75 minutes one-way. The staff had been happily working from home since covid. Now even employees that never worked in an office are being forced to come in at least 3 days a week. This has been a terrible decision that torpedoed morale. Even the 3 days have been dictated. Transperancy disappeared under the current CEO. Along with the "people first " motto. They're pushing people to quit out of frustration. Then the company doesn't have to dish out amy severence packages or unemployment claims. Sad state of affairs.

Explore other reviews about Smarsh

5.0
Dec 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Excellent leadership and perks for a job well done.

Cons

Its finance so the clients can understandably be difficult.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent product, and global market penetration.

Cons

Mergers have been devastating for staff and morale - I saw three in my tenure. Merit does not seem to matter. When new management comes in, everyone is axed.

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