Worst Company I've Ever Worked For - Customer Success Manager Smarsh Employee Review

1.0
Dec 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Keg? Jeans? They try to keep up with the "cool" tech vibe but I honestly can't think of too many upsides to this company.

Cons

"Here today, gone tomorrow," should be the Smarsh company motto. I worked there for about 9 months (left of my own accord) and watched upper management be wiped clean twice. Unless you were dating one of the Marsh family members or were an old college buddy, you weren't safe. I saw people be fired for asking for a well deserved raise because it "raised scrutiny." I saw tenured employees who were performing be fired overnight for no good reason. Don't believe any of the good reviews on here, as we were pushed to contribute to balance out the negative reviews. If you have any other employment options on the table, take them. This company is absolutely horrible.

Explore other reviews about Smarsh

5.0
Dec 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Excellent leadership and perks for a job well done.

Cons

Its finance so the clients can understandably be difficult.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent product, and global market penetration.

Cons

Mergers have been devastating for staff and morale - I saw three in my tenure. Merit does not seem to matter. When new management comes in, everyone is axed.

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