Terrible place and terrible leadership - Customer Success Manager (CSM) Smarsh Employee Review

2.0
Jul 31, 2024
Recommend
CEO approval
Business Outlook

Pros

None, literally. Remote work, maybe. That's it.

Cons

Slow internal processes, horrible and heartless CEO, client are leaving like crazy, waves of lay offs. I can go on...

Explore other reviews about Smarsh

5.0
Dec 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Excellent leadership and perks for a job well done.

Cons

Its finance so the clients can understandably be difficult.

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent product, and global market penetration.

Cons

Mergers have been devastating for staff and morale - I saw three in my tenure. Merit does not seem to matter. When new management comes in, everyone is axed.

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