Outage and Outrage, to be or not to be ! - Linked Researcher SmartFocus Employee Review

1.0
Apr 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Well, once upon a time in the land of Email Marketing, was a company called Emailvision. I do not want to sound nostalgic but it was undeniably a better time. Some error were made without doubt but if we take a closer look, the strategy was basically the same in terms of digital market expansion although if your strong suit is the email, the right thing to do would be to get stronger and expand and probably not expand and bury the email under something you’re not expert on. Which is funny when you look at it, Emailvision bought Smarfocus. Brad changed the name and Rob changed the color of the point. So Smartfocus became the new Emailvision, when you look at it actually seems like a new company took over. Agressive strategy, cuts in budget and bonuses, reduction in personnel, welcome fear and Stakhanovism to reach the realignment; don’t be fooled this is no longer Emailvision. So here it is; if you like fast pace of a puzzled infrastructure and chaotic hierarchy, this is the place. The entrance may be hard to find but the exit is wide open.

Cons

Externally or internally, career wise, you have better chances to be dropped on where you will end up than climb up the ladder to where you want to go. In fact you'll probably slip a few bar down, as that is no easy task to please the management as many of the newly added layers have already tried. Confusion, could be what’s left of those attempt. Without any explanation, management will simply tell that they left. The incessant turnover, the people laid off, the people leaving have not only put an emphasis on it but also demonstrate that whether you do your mission or not, un-regarding on your long years of services, your knowledges and skills may no longer be required, in other terms you are obsolete and unwanted. Actually you will not even receive so much as call if you resign, time is money and you can't stop the time. The unexisting communication makes the short term and long term strategy quite challenging, but who doesn't like challenge. this said it could be surprising that within the company the sole people that seem to know what Smartfocus is selling are the Sales force and the technical staff have no clue on what the product(s) looks like.

Explore other reviews about SmartFocus

5.0
Sep 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Blend of new technology that helps solve problems between the customer and ecommerce site

Cons

Headquarters is based in the UK and also offices in France and Barcelona. This can cause delays in some operations.

3.0
Dec 10, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Can do attitude. This is a great company if it did not have the items in CONS. You have the ability to learn and move with the flow. There are tons of opportunities to learn and really make a difference.

Cons

To focused on sales. If you hate selling anything, this is not the place for you. All Management cares about is hitting the goals. Which is not a bad thing, but you have to have a solid product. Most clients are fooled by the Salesman (No brainer here) and Client Services will take the heat. This isnt a problem because you just bring the Sales guy back in the picture. Management is ambitious. But over the top ambitious. They'll shoot themselves in the foot if they have not done so already. - Work/live balance tips on the Work side heavily - Compensation is okay. Build experience and jump to a competitor. - Career Opportunities are available if you can sell. Test yourself, find a product you know is dysfunctional, and see how many people you can sell it to. The first 3 don't count. - CEO is on cloud 9. - Country Vice Presidents: Suck.

4
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