Don't hop on this sinking ship - Anonymous employee SmartFocus Employee Review

1.0
Oct 6, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's hard to find any pros. A few years ago this was a great company for employees but those times are over. What's left are the nice locations of the offices and a great mix of colleagues if they are still around.

Cons

Unless you are looking for a position in London you will feel like abandoned by upper and middle management. People are leaving left and right, almost on a weekly basis. Most of the talented people outside London are gone already and nobody cares or does anything about it. The company is still not doing well and is fighting a lot of client churn, which is understandable since the products are not working well even though the general idea behind them is good. Bonuses haves been paid late almost every time with no clear communication beforehand. In my team we felt very limited to our defined roles and did not see possibilities of future improvements regarding our professional or personal development. Also, every pay slip mentions a deduction for employee training sessions, but we never got a single one. Staff motivation is very low in general. People do the bare minimum and take their time doing so because of lacking leadership roles and clear visions.

Explore other reviews about SmartFocus

5.0
Sep 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Blend of new technology that helps solve problems between the customer and ecommerce site

Cons

Headquarters is based in the UK and also offices in France and Barcelona. This can cause delays in some operations.

3.0
Dec 10, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Can do attitude. This is a great company if it did not have the items in CONS. You have the ability to learn and move with the flow. There are tons of opportunities to learn and really make a difference.

Cons

To focused on sales. If you hate selling anything, this is not the place for you. All Management cares about is hitting the goals. Which is not a bad thing, but you have to have a solid product. Most clients are fooled by the Salesman (No brainer here) and Client Services will take the heat. This isnt a problem because you just bring the Sales guy back in the picture. Management is ambitious. But over the top ambitious. They'll shoot themselves in the foot if they have not done so already. - Work/live balance tips on the Work side heavily - Compensation is okay. Build experience and jump to a competitor. - Career Opportunities are available if you can sell. Test yourself, find a product you know is dysfunctional, and see how many people you can sell it to. The first 3 don't count. - CEO is on cloud 9. - Country Vice Presidents: Suck.

4
See reviews by: Helpful|Rating|Date|All