Poor pay, disassociated management - Anonymous employee SmartStyle Employee Review

1.0
Sep 28, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great access to products, employee discount, flexible hours, you get to keep your tips, paid training work shops. If you work hard, advancement is very possible, but it only increases your work load and commission rates (which are not guaranteed).

Cons

Pay is minimum wage, and they make the commission sound good but it is only if a certain service goal is met over your entire shift. So if you meet the service goal of $15 in services an hour all day, but then the last hour is slow, your whole commission goes out the window. The prices are too high for the market (the salons are in walmart). You are required to work one full weekend a month, and one night each week and usually management doesn't care to give you a consistent schedule. As a manager 40 hours is required and you will not get paid time and a half if you have to work more hours. They will carry it over to the next pay period or make you work off the clock. A lot of the upper management are not licensed and do not understand cosmetology at all. HR is not sympathetic and usually very condescending.

Explore other reviews about SmartStyle

5.0
Nov 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Lenient dress code, ample access to new clientele, video library to expand skills and product knowledge, PTO and benefits

Cons

The salons are almost always short staffed

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved working there. I loved my job. I loved meeting new people..

Cons

• Poor management and retaliation for raising concerns • Unauthorized schedule changes with no notice • Unfair NCE pressure and write-ups despite strong sales performance • Micromanagement from 400+ miles away with no understanding of local conditions • High turnover due to bad communication and bullying

See reviews by: Helpful|Rating|Date|All