Used and Abused. - Anonymous employee SmartStyle Employee Review

2.0
Oct 26, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I loved the fact that you were covered under the company's insurance as long as you followed proper instructions when using chemicals. I say this bc if you're a self employed cosmetologist all lawsuits and complaints are handled directly by you and i didn't have that kind of money or resources to defend myself if this was to occur. They also give free training when they can. You receive bonuses when goals are met. They are always having contests going on for top stylists which makes you want to work hard to win.

Cons

They set goals that often felt unrealistic and it seemed like we had to scam people into getting more services than they came in for originally. That made work feel like sales and that's not what i signed up for. The particular store i worked at was on the outs, but I brought her back to life with my skill and proper training of my crew. I was salon manager for a year, but my district leader was behind on entering my start date into the system which caused me to miss my annual bonus by only 2days!

Explore other reviews about SmartStyle

5.0
Nov 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Lenient dress code, ample access to new clientele, video library to expand skills and product knowledge, PTO and benefits

Cons

The salons are almost always short staffed

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved working there. I loved my job. I loved meeting new people..

Cons

• Poor management and retaliation for raising concerns • Unauthorized schedule changes with no notice • Unfair NCE pressure and write-ups despite strong sales performance • Micromanagement from 400+ miles away with no understanding of local conditions • High turnover due to bad communication and bullying

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