My Review - Stylist SmartStyle Employee Review

2.0
Nov 13, 2014
Recommend
CEO approval
Business Outlook

Pros

located in retail giant, can promote yourself, rotates who takes next retail and service sale, hiring process was very simple, if you hit commission for a period of time they will up your %.

Cons

Have to work their schedule, Matrix color and perms only, pricing structure for haircuts is based on length of hair, conditioner is extra so if hair is long it can cost as much as $30 extra to apply a basic regular conditioner! Can only use their brand styling products on customers instead of all of it as sales tool, cannot get retail commission sold (which would be 5%) unless you make commission close to 1K per week, whether or not you work part time or full time. Was told I would not make any money on weekends :( Was told when hired commission or hourly, which ever was greater, asked more than once is there a minimum amount we have to make to get commission? I was told no, until I signed the *many* electronic documents they wanted me to sign

Explore other reviews about SmartStyle

5.0
Nov 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Lenient dress code, ample access to new clientele, video library to expand skills and product knowledge, PTO and benefits

Cons

The salons are almost always short staffed

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved working there. I loved my job. I loved meeting new people..

Cons

• Poor management and retaliation for raising concerns • Unauthorized schedule changes with no notice • Unfair NCE pressure and write-ups despite strong sales performance • Micromanagement from 400+ miles away with no understanding of local conditions • High turnover due to bad communication and bullying

See reviews by: Helpful|Rating|Date|All