Should never have franchised - Anonymous employee SmartStyle Employee Review

Lenient dress code, ample access to new clientele, video library to expand skills and product knowledge, PTO and benefits

The salons are almost always short staffed

I loved working there. I loved my job. I loved meeting new people..

• Poor management and retaliation for raising concerns • Unauthorized schedule changes with no notice • Unfair NCE pressure and write-ups despite strong sales performance • Micromanagement from 400+ miles away with no understanding of local conditions • High turnover due to bad communication and bullying