If this is how the service industry is like, I don't want to work there. - Guest Service Expert Smashburger Employee Review

2.0
Sep 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Coworkers were awesome, they were fun to work with. Perks weren't bad, 50% off food. It would be a good summer job for highschoolers or college students but it would be difficult to balance the hours with schoolwork once school started again.

Cons

Incompetent managers and long hours. Always had to look busy so I don't get yelled at. Very poor training, I was trained by workers who had only been working for weeks. The managers did not bother training the new employees. For every 6 hours, you get 2 ten minute breaks and a 30 minute lunch.

Explore other reviews about Smashburger

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone was friendly and had an overall nice environment.

Cons

I wouldn’t say there are any cons

3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Relatively flexible schedule... coworkers were great too

Cons

Very demanding as you are usually the only person performing in one area. Mgmt is typically reluctant to help.

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