Avoid the Device Division - Account Manager Smith+Nephew Employee Review

2.0
Sep 17, 2024
Recommend
CEO approval
Business Outlook

Pros

There are some good divisions and good people to work with but big problems rooting that is causing a lot of highly talented reps to leave. I would recommend a BIO role.

Cons

Device division is a nightmare. The products are great, however the company cannot figure the business out. Trying to compete with a company with 95% of the market share when measures are not being taken to equip the reps to get the product to facilities/patients. Low pay. Unattainable commission structure that no one understands. They change the commission plans every quarter, including revoking a MBO. The pay scale is not different in regards to location/cost of living.

Explore other reviews about Smith+Nephew

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive work environment, Enjoy being part of a Global Service team and Company that values teamwork, innovation, and continuous improvement. Amazing coworkers with Knowledge and experience.

Cons

Like any rewarding role, being a Service Coordinator comes with challenges. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities. Working with customers and various S&N teams around the world often involves navigating different time zones, balancing urgent requests, and coordinating across multiple departments. These experiences create valuable opportunities for personal growth, collaboration, and professional development while contributing to exceptional customer service and business success.

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The PTO benefits are excellent and available from the start of employment. There is a consistent workflow across all shifts, providing steady work opportunities. SNN offers a strong support system both on and off the floor, creating a positive work environment. Additionally, the company’s 401(k) program is one of the best I’ve encountered, including a generous employer matching contribution.

Cons

At this time, I have no concerns or suggestions for improvement. My experience has been very positive, and things have been going well overall.

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