NPWT device is a sinking ship!!!! - Anonymous employee Smith+Nephew Employee Review

1.0
Dec 8, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Honestly none. The place is a terrible company! And everyone I know is miserable and/or looking for a way to jump off this sinking ship!!!!

Cons

Cut commissions over 80 percent. Took away a product from the acute reps. Multiple layoffs. Several senior directors who have been with the company 10 and 15+ yrs and high performing reps. We are losing against KCI because our products can’t compete. Morale is the lowest I’ve ever seen. Everyone hates it here and is miserable!!!

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5.0
Jul 1, 2026
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Pros

Positive work environment, Enjoy being part of a Global Service team and Company that values teamwork, innovation, and continuous improvement. Amazing coworkers with Knowledge and experience.

Cons

Like any rewarding role, being a Service Coordinator comes with challenges. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities. Working with customers and various S&N teams around the world often involves navigating different time zones, balancing urgent requests, and coordinating across multiple departments. These experiences create valuable opportunities for personal growth, collaboration, and professional development while contributing to exceptional customer service and business success.

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The PTO benefits are excellent and available from the start of employment. There is a consistent workflow across all shifts, providing steady work opportunities. SNN offers a strong support system both on and off the floor, creating a positive work environment. Additionally, the company’s 401(k) program is one of the best I’ve encountered, including a generous employer matching contribution.

Cons

At this time, I have no concerns or suggestions for improvement. My experience has been very positive, and things have been going well overall.

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