Pros
benefits, free beer on Fridays, game room
Cons
This is really more of sales job than a customer service job, as you are required to get customers to download an app. That is the most important goal. Hours/scheduling are incredibly inflexible. Any schedule change requests are approved on a basis of favoritism. The only thing that upper-management cares about is production. If you can stay glued to your desk and make 80+ calls a day then this job is for you. There are no incentives for this level of production other than keeping your job. Constant micromanagement. Managers will check in on you if you take too long (5 minutes) on a file. You have to track all of your time through amazon connect, including breaks or speaking to a coworker for assistance. If you inaccurately log your time you will get written up. And yet there is no allotted time to check your work emails because you are expected to be on the phone constantly. The quality assurance guidelines at this company force all of your conversations with customers to be very robotic, which can lead to frustration and escalated situations. Low QA scores lead to write-ups that will prevent you from being promoted for 6 months. Managers don't really care about your concerns either. I was told multiple times that "nothing is going to change" when I brought up these issues in 1-on-1's. Seems like an odd attitude for a "cutting-edge startup" to have. And as a result, all of the friendly and positive people at this company have left. Most employees here will just ignore your existence because they have production goals to meet. Making human connections at this job was difficult. Also just wanted to add that the CEO asked people to write fake reviews on this site in a meeting one time.