Up and Coming Powerhouse - Staff ServiceNow System Admin SoFi Employee Review

4.0
Nov 29, 2025
Recommend
CEO approval
Business Outlook

Pros

You will get thrown into anything and everything which lends to a lot of learning and growth The business is honed in on growing the business and moving quickly to do it Genuinely nice staff Unlimited vacation and SoFriday's (early leave)

Cons

The business still very much feels like a start up and moves extremely fast which can be overwhelming and taxing on morale. They very much thrive on cloud tools and chat tools for day to day communication which leads to an overload of messaging and difficulty keeping track of things. Many of the teams are understaffed for the large projects they are undertaking. The good news is that they have very competent employees but they are moving so quickly that there just isn't enough of them. If you are young or ambitious this is a great opportunity to get in early, work hard, and grow with evolutionary business. If you don't like high stress and ever changing demands this may not be the place for you.

avatar
SoFi Response
6mo
Thank you for taking the time to provide such a detailed review. We understand that high-growth can lead to a fast-paced environment and encourage you to discuss your feedback further by emailing glassdoor@sofi.org. Thank you again for the review!

Explore other reviews about SoFi

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

great leadership for the most part

Cons

restriction on remote employees advancement

avatar
SoFi Response
1d
Thank you for sharing your experience with us. We are glad to hear you’ve felt supported by our leadership team during your time as a Disputes Resolution Analyst. We take your feedback regarding career growth seriously and encourage you to glassdoor@sofi.org to discuss your experience further. Thank you!
2.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

avatar
SoFi Response
1d
Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
See reviews by: Helpful|Rating|Date|All