It's always changing - Mortgage Loan Officer SoFi Employee Review

2.0
Jun 11, 2017
Recommend
CEO approval
Business Outlook

Pros

They provide you leads, free lunch, and free health care. I really like my co-workers if you're going to be in a crazy stressful job with insane expectations at least you're not alone.

Cons

Your pay is a forgivable draw expectation is a minimum of 13 funded loans a month however your payback on the draw will include OT, holiday pay, and vacation time all come out of your commission check. Upper management can't decide what it wants to do with LO pay scale in the 8 months I've been there it's changed 4 times I'm not even confident to tell you how I am paid it's just more than my last job? There are too many leads (125-200 leads in current pipe) so your pull through is terrible, you are an order taker because there are so many clients and only 1 of you, if you're lucky enough to get an assistant and processor you'll share them with another LO so now the assistant and processor will be actively working over 400 leads, the clients and upper management expect the loan to be closed faster than is realistic, slow appraiser turn times, lack of tech, low staff moral, high stress and pressure from clients and leadership, no work life balance clients and company demand 24/7 contact.

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5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

You pick your own schedule

Cons

Lots of events during week days

2.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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