Nepotism, fear based leadership, disrespect for people, no performance management - Anonymous employee SoFi Employee Review

1.0
Sep 13, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a few caring, genuine, earnest people there It's in the Presidio

Cons

I've worked for many companies in the past and SoFi is by far the worst. If anyone is considering joining or applying to SoFi, please let me do you a favor and tell you STAY AWAY. There's been a lot of news about sexual harassment, frat based culture, yelling/screaming, long hours in the media. Some other areas: - A lot of yelling across leadership. When a leader doesn't like something, they yell at you. When they don't like you, they yell at you and then ignore you and make political moves to isolate you until you leave / they find a reason to let you go. They've done this to at least a 5 respectful, earnest, willing to do good people. All the while, there is 0 performance management - no feedback, no positive reinforcements, no constructive feedback, promotion/raise process. - The frat culture from Finance extends to a "boys club" in the engineering department in Montana - The women in leadership positions either have to fight the fight or somehow developed a selfish/disrespectful backbone. They don't mentor other women or cultivate a culture of collaboration, sharing, growth or being respectful or professional. Other women and myself were demoralized when I tried to go to women in leadership, but they either didn't care or seemed very inapproachable. - There is NO transparency into the product roadmap or product development cycle. It was the Mike and June (Mike's wife). High promises/talk and squat results. They ship maybe 10% of ideas, concepts, developed projects. Their roadmap or product development cycle is not transparent, cohesive and organized. - Leaders actions, personalities and behaviors breed the same culture across the departments. People that are successful are ruthless.

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Pros

Good working culture , cutting edge technology

Cons

Work life balance gets poor

2.0
Jun 6, 2026
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Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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