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      SoFi

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      SoFi reviews

      Great benefits, horrible management and rampant nepotism - Software Quality Assurance Engineer SoFi Employee Review

      1.0
      Jun 9, 2018
      Software quality assurance engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are incredible! The vision of the company isn’t strong, but it’s an exciting environment to be in- and there are some truly amazing people there who are doing their best despite management and a truly weak HR department. I’m optimistic for the new CEO and what changes will trickle down from this new change.

      Cons

      Despite what they say- they are not agile. If you apply for a development position, please strongly discuss their process if this is important to you. Dev, QA, and Product all live in their own silo and unless you personally make it happen there will be no communication between those groups. There is a huge discrepancy in pay- they are doing their best to correct it because there have been multiple complaints, but people who are completely unqualified are making absurd amounts (in positions they are not qualified to hold), while some senior level individuals are barely making market value. You will notice very quickly that the people in management have been hired into their position based on friendships rather than performance or qualifications- in fact, a good chunk of the development and QA team were hired directly from the same previous company. It creates a strong “us versus them” environment that is unimaginably toxic- there is a lot of slander and backstabbing as everyone fights for recognition. A lot of people left at the same time in the last few months, and good people continue to trickle out. I think a general theme is that SoFi grew so fast that they lost their culture and made some very poor hiring decisions. Women: there is a lot to say on the matter of women in development here, but I think it’s important to note that on multiple occasions (by multiple people- both men and women) the question of addressing sexism in this company has come up in our townhall meetings with the CEO. Please do not ignore this if this is important to you.

      avatar
      SoFi Response
      7y
      Thank you for taking the time to provide feedback. We appreciate your perspective on what works well and what we can do to get better. Your optimism around our new CEO is shared widely in the company and we're happy to report that our turnover has decreased significantly since Anthony joined earlier this year. That said, we still have improvements to make as we continue to grow the company and address the immense opportunities in the fintech space. Our leadership team is committed to building a strong culture where we get the truth on the table, define the principles that should guide our actions, run after problems, and always take care of our people. Addressing the comments regarding gender, SoFi has a zero-tolerance policy toward discrimination of any kind and we actively encourage, and train our employees to speak up if they see something and report it privately if they feel uncomfortable doing so in the moment.

      Explore other reviews about SoFi

      5.0
      Jun 12, 2026
      Loan originator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing culture, They love and treat there employees amazingly. realistic expectations for goals. Want and actually push employees to move up and gain more experiences

      Cons

      Depending on your manager you’ll love or hate your job due to how they treat you as an individual.

      2.0
      Jun 6, 2026
      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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